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Vicom Accountancy Services Ltd

164 Wyndham Road, Walworth, London, SE5 0UB

Tel: 0207 708 0033

Mobile: 07717 363 321

Fax: 0207 708 0033

Tel: 0207 708 0033

Mobile: 07717 363 321

Fax: 0207 708 0033

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7. HOW TO MAKE A COMPLAINTS

 

We pride ourselves in ensuring your satisfaction with our service, but if for any reason

we do not deliver to the standard of service you expected or if there is any error.

 

Please let us know and please allow our office to answer your concerns and put matters right.

We will also take appropriate steps or actions to prevent recurrence, please let us know in writing.

 

If you remain dissatisfied with our response and the matter will be taken up for further investigation within 7 days.

 

If after this you still remain unsatisfied you can write to:

 

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

 

Telephone: 0845 080 1800

E-mail: complaint.info@financial-ombudsman.co.uk

 

12. GENERAL

 

12.1 Governing law: this Agreement will be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts.

 

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Security

 

We take security very seriously at Vicom, and we work hard, using the best security measures, to make sure that your information remains secure. The Vicom Service is a safe and convenient way to send money to friends and family and to other people that you trust. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true - they may be scams.

 

Contact Information

Questions, notices, and requests for refunds or further information should be sent to Vicom Inter-Commercials Ltd, as follows:

by telephone at: 0207 7080033

or by mail at: info.mt@vicomgroup.co.uk

Address at: 164 Wyndham Road, SE5 0UB

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